Frequently Asked Questions

GUMREV provides detailed analytics on review form performance, including how many times the forms have been opened, completion rates, and average ratings. You can also filter reviews based on parameters like date range, overall rating, device type, and location.

By making the review process faster and less daunting for customers, Gumrev encourages higher participation rates. Additionally, with features like the ability to post reviews to other platforms like Google Maps and custom review sites, Gumrev helps increase the visibility and quantity of reviews your business receives.

GUMREV encourages genuine customer feedback by asking specific, customizable questions that reflect the actual experience of the users with the product or service.

Note: GUMREV also sends customer an email to verify their reviews.

Yes, GUMREV has a review moderation feature that allows businesses to auto-hide reviews below a certain star rating, giving businesses the opportunity to address the customer's concerns privately.

It is recommend to allow all reviews , so customer trust is reinforced. 

GUMREV is designed to comply with the guidelines of major review platforms, ensuring that the reviews generated are acceptable and can be posted without violating any terms of service.

Absolutely, GUMREV provides an embed code that you can use to seamlessly integrate the review form into your website.

GUMREV supports custom languages, allowing you to create review forms in the language of your choice to cater to a diverse customer base. Multi language forms will be available as a part of merge form feature in future.

You can share the review form via a direct link, email, or through a dynamic QR code generated by GUMREV that customers can scan to access the form.

The 'Suggest Questions' feature uses your brand information to generate relevant questions automatically, helping to capture insightful customer feedback.

Not only your customers , you will also save time with GUMREV.

Yes, by using the QR code feature, even customers who have interacted with your business offline can scan and access the review form on their mobile devices.

GUMREV enhances engagement by simplifying the feedback process and making it less time-consuming, which encourages more customers to participate.

GUMREV is versatile and can be beneficial for any business that relies on customer feedback, including retail, hospitality, service providers, and online platforms

Yes, you can see the reviews before they go live. GUMREV provides a moderation feature where you can review and approve or hide reviews based on your preference.

Note: It is highly recommended to auto publish review to build customer credibility on your business. 

GUMREV offers the functionality to view and export the data from the reviews in a sheet format for further analysis or record-keeping.

You can also use automation tools to email your customers who wrote a review for your business.

GUMREV typically allows for the creation of multiple review forms, but any limits would depend on the service package you choose.